Shipping Policy

Effective Date: 24/03/2025

At Hawthorn Quill Publishing, we take care to ensure your order arrives safely, thoughtfully packaged, and in a timely manner. Please review our shipping guidelines below.

1. Processing Time

All orders are processed within 3–5 business days. You’ll receive an email confirmation with tracking information once your order ships.

Please allow extra time during holidays or promotional periods.

2. Shipping Rates

We offer flat-rate and calculated shipping based on destination and package weight.

Shipping costs are displayed at checkout before you complete your purchase.

  • Canada: Standard flat rate or calculated at checkout

  • USA: Standard tracked shipping available

  • International: Calculated shipping based on destination

3. Estimated Delivery Times

  • Canada: 3–10 business days

  • USA: 7–14 business days

  • International: 10–20 business days (if offered)

Delivery times are estimates and may vary depending on your location, postal service delays, or customs.

4. Pre-Orders

If your order contains a pre-order item, your full order will ship once the pre-order item becomes available.

Estimated ship dates will be listed on the product page.

5. Lost or Delayed Packages

Once a package is handed over to the shipping carrier, delays or losses are unfortunately out of our control.

If your package is delayed, we recommend checking your tracking info and contacting the carrier first.

If it appears lost or undelivered, email us at orders@hawthornquill.ca, and we’ll assist you as best we can.

6. Eco-Friendly Packaging

Whenever possible, we use recyclable or compostable packaging to minimize environmental impact.

7. Questions?

We’re here to help. For questions about your order or delivery, please email: orders@hawthornquill.ca