Pre-Order Policy

Effective Date: 24/03/2025

At Hawthorn Quill Publishing, we’re delighted to offer pre-orders for select titles and products ahead of their official release. Pre-orders ensure you're among the first to receive new releases and help support small-batch printing and independent publishing.

1. What is a Pre-Order?

A pre-order allows you to reserve a product before it is officially released. When you place a pre-order, you are purchasing the item in advance, and it will be shipped once it becomes available.

Estimated release dates are listed on each product page.

2. Payment Terms

Payment is processed in full at the time of pre-order to reserve your item. This helps us plan print runs, packaging, and delivery timelines with care.

3. Shipping Timeline

Pre-orders will be shipped on or shortly after the official release date listed on the product page.

You will receive a shipping confirmation email and tracking details once your order is on its way.

If your order includes both pre-order and in-stock items, the full order will be held and shipped together unless otherwise noted.

4. Cancellations & Changes

Pre-orders may be cancelled within 24 hours of purchase by contacting us at orders@hawthornquill.ca.

After 24 hours, pre-orders are considered final and non-refundable except in cases of damaged or incorrect items.

5. Delays or Adjustments

We make every effort to meet our estimated release timelines. However, small-scale publishing can be affected by printing or supply delays.

If a pre-order is delayed beyond 2 weeks, we will notify you via email and provide an updated ship date.

6. Questions?

If you have questions about your pre-order, don’t hesitate to reach out: orders@hawthornquill.ca